ALI, M. S. Ishar; BASKAR , T.; LENINKUMAR, V. Chatbots Vs Human Agents: A Comparative Study of Customer Satisfaction in the Financial Services Industry in Sri Lanka. International Journal of Innovative Scientific Research, [S. l.], v. 3, n. 2, p. 57–67, 2025. Disponível em: https://ijisr.net/ijisr/article/view/98. Acesso em: 17 aug. 2025.